HMD - Hotel Management

HMD 101 - Introduction to Hospitality Units: 3

Step into the dynamic world of hospitality. Get a behind-the-scenes look at how hotels, restaurants, casinos, and event venues operate. Discover the global trends shaping the industry's future and explore a variety of exciting career paths. Through expert guest speakers and real-world insights, you'll gain the knowledge needed to thrive in one of the world's largest industries. Whether you're passionate about travel, food, entertainment, or event planning, this course sets the foundation for your journey.

Term Offered: Spring and Fall

HMD 120 - Introduction to the Customer Experience Units: 3

Unlock the key to exceptional customer service. In this course, you'll gain essential skills to create outstanding customer experiences in the global service industry. Learn how personal behavior, cultural awareness, and business structures come together to deliver world-class service. Through real-world scenarios, sharpen your problem-solving skills and elevate customer interactions from good to unforgettable! Same as BUS 112.

Term Offered: Spring and Fall

HMD 198 - Special Topics in Hospitality and Tourism Management Units: 0.5-3

Various short courses and experimental classes covering a variety of subjects. The course will be a variable of one-half to three credits depending on the course content and number of hours required. The course may be repeated for up to three credits.

Term Offered: AS NEEDED

HMD 203 - Front Office Operations Units: 3

Unlock the secrets behind seamless hotel operations. Walk through every stage of the guest experience, from reservations to check-out, and discover how the front office connects with other hotel departments. Learn essential tools and strategies to manage reservations, enhance guest satisfaction, and maximize revenue. Whether you're dreaming of managing a top-tier hotel or just curious about how it all works, this course gives you the insider knowledge you need to succeed.

Enrollment Requirements: Prerequisite: HMD 101

Term Offered: AS NEEDED

HMD 220 - Facilitating the Customer Experience Units: 3

Create unforgettable guest experiences in the fast-paced world of hospitality. Learn how to design and deliver standout customer service that leaves a lasting impression. Dive into the psychology behind customer interactions, explore the art of experience design, and learn how to enhance every touchpoint of the guest journey. Whether you're aiming to work in hotels, restaurants, or events, this course equips you with the skills to elevate the customer experience and stand out in the industry.

Enrollment Requirements: Pre-requisite: HMD 101 and completion of ENG 101 or equivalent.

Term Offered: Spring and Fall

HMD 225 - Foundations of Hospitality Leadership Units: 3

Develop the leadership skills you need to inspire teams and drive success in the hospitality industry. You will be introduced to key leadership theories and explore how personal leadership, emotional intelligence, and ethical decision-making come together in real-world settings. Learn how to lead diverse teams, coach for peak performance, and navigate the challenges of managing across cultures and generations. Whether you see yourself managing a team or leading a global brand, this course lays the foundation for your leadership journey.

Enrollment Requirements: HMD 101 and ENG 102

Term Offered: Spring

HMD 226 - Hospitality Technology Management Units: 3

Explore the ever-evolving role of technology in the hospitality industry. Review essential computer applications, from property management systems to analytics software, and highlight how technology drives operations and strategy. Examine current trends and issues shaping the future of the industry, and learn how to leverage emerging tools to optimize guest experiences and streamline business processes. Whether you're looking to manage a hotel's tech infrastructure or understand the latest innovations, this course provides the insights you need.

Enrollment Requirements: Prerequisite: HMD 101

Term Offered: AS NEEDED